Solution for "Title on order - cannot remove" error

If you receive the error message “Title on order - cannot remove” when trying to remove an item record, this means that an open order is linked to the title record that the item is linked to. If a title has an open order, a library will not be able to delete any item linked to that title. An order is considered open if the order line for the title has not been loaded. 

In order to close an open order so an item can be removed, only a date loaded needs to be added to the orderline, not a date received. Adding a date loaded does not move funds around like receiving an order. An orderline can have a date loaded, but not a date received. You will only be able to do this for your open orders. If it is another library's open order, the WYLD Office can add a date loaded for you

1. If you receive this error message, look up the title in the Item Search and Display wizard. Double-click on the correct title
2. Click on the Orders tab.
3. Make sure “Open” is selected for the Orders type drop-down menu. See if there are currently any open orders.
4. In the Acquisitions module, in the Orders group of wizards open the Modify Order wizard.
5. Select the “Current Title”. 
6. Make sure you select “ALL” for the Acquisitions library and select the “Open” radio button.
7. Double-click on one of the open orders to open the order.
8. Click on the Segments tab. 
9. Make sure that there is a date entered for the date loaded field. If one of these fields has “NEVER”, change the date to “TODAY” by entering “TODAY” or selecting it from the drop-down menu. Sometimes, an order line will be considered open even though there is a date entered for the loaded field.  In this case, change the date loaded to “TODAY”.
10. Repeat these steps for all open orders for this title.

If you are still receiving the error message after you have received and loaded all open order lines for the title, there may be a standing order for this title, and the item ID you wish to delete is linked to the standing order. In order to delete the item, you must change the item that the order is linked to.

1. Search for the title in the Item Search and Display wizard. Click on the Orders tab and make sure under Display options to select Order types “Open” from the drop-down menu.
2. Make note of the library associated with the open order.
3. Make note of the title control #.
4. In the Acquisitions module in the Orders group of wizards, open the Modify Order wizard. Search for the order using the title control # and library.
5. If multiple orders are associated with the title, the “List of Orders Found on Lookup” window will open. Select the “Open” radio button and pick the library from Step 2 for the drop-down menu.
6. With a standing order, there may be multiple orders with the same order number, but different fiscal years. Select an order where the “Quantity” is “1” and the “Quantity Received” is “0”. Then, click “Display All Cycles”.
7. Select the order again, and then click the Modify Order button.
8. Click on the Title Info tab and click the Change Title Link helper.
9. If the Item ID is the same as the item you are wishing to delete, enter a different Item ID on the title record to link to the order, then click “OK”. 

If order to cut down on the number of open orders, the WYLD office quarterly runs a report that adds a date loaded to orderlines more than two fiscal years old. Also, to cut down on this problem, there are ways to automatically add a date loaded. For more details, see the 9xx ordering and Receive Orders wizard articles.